Aetna, part of CVS Health, is hiring for a remote Care Management Associate Engagement Hub position supporting members enrolled in Medicaid programs. This opportunity may suit candidates interested in healthcare support, customer service, and helping people understand their available healthcare services.
The role focuses on phone communication with members. Associates help explain care management programs, answer questions, research information, and connect members with appropriate care teams. The position also involves documenting interactions, managing enquiries, and helping resolve issues related to accessing healthcare services.
The listed pay range is $18.50 to $42.35 per hour. Actual compensation may vary depending on qualifications, relevant experience, education, and location. The position is described as full-time, with a schedule of Monday through Friday, 8 AM to 5 PM Central Time, for approximately 40 hours per week.
Previous healthcare experience is preferred but not required according to the provided role information. Customer service experience from a call center, retail, hospitality, or another customer-facing environment may provide relevant transferable skills. A college degree is not required; the stated minimum education is a high school diploma or GED.
This is a phone-based role rather than a non-phone position. Candidates should be comfortable speaking with people, explaining information clearly, maintaining accurate records, and handling multiple enquiries professionally.
Relevant experience may include retail customer service, hospitality, call center support, medical office administration, patient services, medical billing, healthcare navigation, or other roles involving customer communication and accurate recordkeeping.
Use the Apply Now button to continue to the application process for this remote opportunity.
